🎯 Objective
The objective of this article is to inform and reassure users regarding the processing of their personal data when using the video assistance tool (Snapcall).
As part of customer support and assistance efforts, we may offer you the use of a tool (such as Snapcall) to better visualize and understand the difficulties you face on our platform.
What data is collected?
By agreeing to use this tool, you consent to transmit to LBC France:
A video recording of your assistance session.
Technical information including personal data (related to your device or the nature of your issue).
Purposes, Retention, and Access
Purpose | To better understand the difficulties you encounter in order to provide effective solutions and improve our services. |
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Access | These data are accessible to LBC France's service providers, including Adevinta France, who contribute administratively and technically to achieving these purposes. |
Legal Basis | Processing is carried out on the basis of LBC France's legitimate interest to ensure high-quality support. |
Retention | These data are retained for a period of 3 months and are automatically deleted after this period. |
Transfers | Data may be transferred outside the European Union, provided appropriate safeguards required by regulations are implemented. |
Your Rights and Contact DPO
You may exercise your rights at any time concerning the processing of your personal data (rights to access, rectify, delete, or limit processing).
To exercise your rights or for any inquiries related to data processing:
Contact LBC France's customer service.
Or write directly to the Data Protection Officer (DPO) at the following address: fr.privacy+sclbc@adevinta.com.
For more information on the general processing of your personal data, we invite you to consult our privacy policy.